Terms of service

Welcome to KOVA. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Terms

KOVA operates an online store offering products to customers in the United Arab Emirates (UAE).

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

KOVA reserves the right to update, modify, or replace these Terms of Service at any time. Changes will become effective when posted on this page.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, product colors, appearance, packaging, or minor details may vary slightly from the images shown on the website due to lighting, screen settings, manufacturer updates, or packaging changes.

KOVA reserves the right to correct errors, update product information, or change product availability without prior notice.

3. Prices and Payments

All product prices displayed on our website are shown in UAE Dirhams (AED) unless otherwise stated.

KOVA reserves the right to change prices at any time without prior notice.

We accept the payment methods displayed during checkout. For Cash on Delivery (COD) orders, payment must be made in full when the order is delivered.

4. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

KOVA reserves the right to accept or decline an order for reasons including, but not limited to:

  • Product availability

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Delivery limitations

  • Other operational reasons

If we cancel an order that has already been paid for, any applicable refund will be processed using an appropriate payment method.

5. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

This may include your name, phone number, email address, delivery address, and other information required to process your order.

KOVA is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Shipping and Delivery

KOVA delivers products within available delivery areas in the UAE.

Estimated delivery times may vary depending on the customer's location, product availability, courier operations, weather, public holidays, or circumstances beyond our control.

Providing an estimated delivery time does not constitute a guarantee of a specific delivery date.

Customers are responsible for providing accurate delivery information and being available to receive their orders.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

By placing an order with KOVA, you acknowledge and agree to the terms of our Return & Refund Policy.

8. Prohibited Use

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

  • Attempt to gain unauthorized access to our website or systems.

  • Use the website to commit fraud or other unlawful activities.

  • Submit false or misleading information.

  • Interfere with the security or operation of the website.

  • Copy, reproduce, or misuse our content, branding, images, or materials without permission.

9. Intellectual Property

All content available on the KOVA website, including logos, brand names, product images, graphics, text, designs, and other materials, is owned by or licensed to KOVA unless otherwise stated.

You may not reproduce, distribute, modify, copy, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services, advertising platforms, or other service providers.

KOVA is not responsible for the independent policies, practices, or actions of third-party service providers.

11. Limitation of Liability

To the maximum extent permitted by applicable law, KOVA will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable UAE law.

12. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

KOVA may temporarily suspend, modify, or discontinue any part of the website for maintenance, technical reasons, security purposes, or other operational reasons.

13. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process customer information as necessary to provide our services, process orders, arrange deliveries, provide customer support, and operate our business.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates (UAE).

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the applicable courts of the UAE.